Ejada (Excellence) system has improved government performance, reducing employee resignations by 72% and increasing strategic partnerships by 233%, officials said on Tuesday.

The updates were shared at a ceremony marking institutional excellence for 2024, held under the patronage of H E Dr Mahad bin Saeed bin Ali Baowain, Minister of Labour.

The system has also strengthened leadership capabilities, with 45% of supervisory roles now qualified or in the process of qualification under the ‘second line’ leadership strategy.

In total, 64% of government employees, or 111,475 individuals, have benefited from competency development programmes.

Inter-agency collaboration has grown sharply, with partnerships and cooperation agreements rising to 2,579, while the value of funds disbursed to small and medium enterprises increased by 111% to over RO152mn.

The system has also improved operational efficiency, with 4,863 business procedures streamlined, while innovation funding increased by 153% to more than RO45mn.

Complaint handling has improved, with the average index reaching 94%, while environmental and community engagement initiatives surged by 247% and 642%, respectively.